After testing AI customer service automation platforms this year, it’s clear...

https://rileysnewcolumn.readspirex.com/posts/zendesk-per-seat-pricing-why-it-can-feel-backwards-with-ai

After testing AI customer service automation platforms this year, it’s clear some can handle 70% of routine tasks within a week. But don’t expect them to solve every issue alone—they’re better at assisting reps than fully resolving problems