Getting a bad review removed from Google is possible, but it is not a...

https://www.deltabookmarks.win/frustrated-by-an-unfair-review-you-aren-t-powerless-some-negative-feedback

Getting a bad review removed from Google is possible, but it is not a guaranteed fix. If a review clearly violates Google’s policies, you have a solid path to getting it taken down. Results vary based on the specific content and context of the post