Listen without rushing to fix things. Ask what would help and offer one...

https://www.booknose.win/listen-ask-what-helps-and-offer-one-step-like-making-a-call-or-going-along

Listen without rushing to fix things. Ask what would help and offer one practical step, like a ride or help booking an appointment. You might say, “I’m here, and we can take this one step at a time.” Set kind boundaries