practical AI implementation 5

https://acornmetric.com/s/MFJK6MuA7_lfzw_yf1Kgo

We moved our customer service chatbot from a basic rule-based system to a machine learning model that actually understands context. Now it handles refund requests and order changes without escalating to a human. The tricky part was training it on real chat logs, but once we cleaned the data, accuracy jumped from 55% to 83%. We're expanding to predict inventory shortages next.