Voice AI can give wrong answers when it mishears or misinterprets info. To...

https://www.unitedbookmarkings.win/voice-ai-can-slip-up-when-it-guesses-answers-before-checking-if-they-re-right

Voice AI can give wrong answers when it mishears or misinterprets info. To catch mistakes before they reach customers, a helpful control is adding readbacks—like repeating order IDs aloud for confirmation