Voice AI can mess up answers when it mishears or guesses wrong behind the...

https://lukaszaph075.almoheet-travel.com/my-agent-said-it-updated-an-address-but-nothing-changed-what-happened

Voice AI can mess up answers when it mishears or guesses wrong behind the scenes. A practical way to catch errors before they reach customers is using readbacks for order IDs, letting users confirm what the system heard