Voice AI can misinterpret info, leading to wrong answers that confuse...

https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/

Voice AI can misinterpret info, leading to wrong answers that confuse customers. A solid way to catch errors early is to have the system read back order IDs before finalizing, so users hear exactly what’s recorded