Preventing voice AI hallucinations in customer service means making sure the AI gets details right, like confirming an order number (B3172) back to the customer
<p>포털 네이버와 다음의 언론사 제휴를 심사하는 포털 뉴스제휴평가위원회가 11월5월 소액 결제 현금화 등 관련 기사를 다수 써내려간 언론사들을 퇴출하였다. 허나 이후에도 몇몇 언론을 중심으로 이러한 기사가 나타났다 사라지는 일이 반복되고 있는 상황이다.</p>
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Voice AI can misinterpret or mix up info, leading to wrong answers that frustrate customers. One practical fix is using readbacks—having the system repeat order IDs aloud for confirmation before finalizing