Published News

Reducing missed calls and improving customer response times in contact centres

https://ace-wiki.win/index.php/Reducing_missed_calls_and_improving_customer_response_times_in_contact_centres

I've been looking into how contact centres can reduce missed calls and speed up response times. It's not just about adding more staff—it involves smarter call routing, callback options, and real-time analytics to match resources with demand. When customers don't have to wait long, they're way more satisfied, and agents feel less overwhelmed.

IT산업 중독? 우리가 멈출 수없는 6가지 이유

https://blogfreely.net/marykaxsmj/geomsaegenjin-sangwinocule-daehan-11gaji-sasildeul

<p>삼성전기는 지난달 22일 베트남 생산법인에 FC-BGA 생산설비·인프라를 구축하기 위해 9억6000만달러(약 5조300억원)를 투자완료한다고 밝혔는데, 이곳의 주요 고객사가 A사와 글로벌 CPU 제조사인 B사다. B사는 삼성전기 FC-BGA 사업의 기존 주요 고객사이고, A사는 삼성전기가 요번에 확보한 새 고객사다.</p>